Frequently Asked Questions
Everything you need to know about your Lounge experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like intimate apparel may only be returned if the seal is unbroken.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, or using our 'Fit Finder' tool for personalized recommendations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our carrier's website.
Are your materials sustainably sourced?
At Lounge, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled fibers, and we aim to reach 100% by 2025.